Chatbots and NLP technologies are revolutionizing the way companies from various industries communicate with customers, automate processes and increase operational efficiency. Regardless of the industry, implementing these technologies can bring significant benefits, including improving customer service, increasing sales and optimizing internal processes.
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Betafence
"As part of our company's development, we decided to look for ways to sell B2C rather than just through our existing B2B channels. bPol (now Primotly) provided us with development expertise. Their recommendations, as well as the presentation of very good reference projects, prompted us to move to the Sylius platform. We were impressed by the flexibility of the team, as well as the readiness to face new challenges. We liked very much the friendly and open approach to working with both us and external teams. Weekly reviews and clear communication throughout the project allowed for smooth work progress. Our online store has already been launched. Now we are analyzing the progress and traffic on the website together, but we are already very pleased with the cooperation."
La Sante
"We have worked with Primotly for 6 years now and have watched it expand its area of expertise through the hiring of top-notch developers. Primotly's founders have succeeded in building a team with diverse skill sets, constantly working to stay up-to-date. It's always a pleasure working with highly responsive people, who can assemble the best technologies together on our projects."
Saveur Biere
bPol (now Primotly) has been an incredible technical partner for growing our digital businesses. They have an approach to communication that has allowed us to excel in working with their teams remotely. As a result, we have project and feature outputs that are highly in sync with our stakeholder needs. The quality of the code and expertise in technical delivery have made them an invaluable asset to delivering our engineering needs. Highly recommended!
Platforma Opon
“Primotly is a dynamic company with huge potential, offering comprehensive service and support in all areas of software development. Their team showed great responsibility and responsiveness in action. They took care of our product quickly and efficiently, suggesting thoughtful optimization solutions on the web platform. The effect of 2 years of cooperation is a great improvement of our platform - in terms of functionality, but also efficiency. Thanks to the introduced changes, we have strengthened our position as a leader among B2B services in the tire industry.”
Companies using chatbots have seen a
Chatbots can provide 24/7 customer support, answering questions and resolving issues at any time of the day or night. Thanks to this, customers receive help immediately, which increases their satisfaction and brand loyalty.
Chatbots are able to respond to customer inquiries immediately, eliminating the time of waiting for a response from a human consultant. This speeds up the service process and improves the customer experience.
Chatbots can automate repetitive and routine tasks such as answering frequently asked questions, processing orders, and arranging appointments. This allows employees to focus on more strategic and complex tasks.
Using NLP technology, chatbots can analyze data from customer interactions to deliver personalized recommendations and offers. This increases customer engagement and potentially leads to higher conversion rates.
Chatbots can collect valuable data about customer preferences and behavior, which allows companies to better understand their needs and tailor their products and services. Analyzing this data can also help identify new market opportunities.
Automating processes using chatbots allows you to reduce operational costs related to the employment and training of customer service staff. Chatbots can handle a large number of queries at once, which is more economical.
Chatbots can be quickly adapted to changing customer needs and expectations. Updates and modifications can be made without interrupting service, ensuring business continuity and flexibility.
Companies that introduce modern technologies, such as chatbots and NLP, are perceived as innovative and modern. This can attract new customers and increase the loyalty of existing ones.
Implementing chatbots and NLP allows companies to adapt faster to market and technological changes, which is crucial in a dynamically developing business environment.
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