Modernizing Property Valuation: ESTIM’s Custom Platform Redesign
For over 20 years, ESTIM CONSULTING has been delivering expert property valuation services for individuals, corporations, and financial institutions. Their custom order management platform was a critical part of day-to-day operations—but over time, it became outdated. The system's limitations in usability, performance, and scalability began to hinder workflows for both internal teams and external partners.
To stay competitive and meet modern digital standards, ESTIM needed to redesign and refactor its core software from the ground up. The goal: improve efficiency, streamline collaboration, and enhance the experience for every type of user interacting with the system.
Country
Poland
Timeline
2018-ongoing
Industry
Real estate
Our Solution
We began by conducting a deep analysis of existing workflows, identifying key pain points in technology, user experience, and performance. Based on this, we proposed a complete overhaul—focusing on four essential improvement areas:
1. Full Technology Stack Upgrade
We rebuilt the platform using modern and scalable technologies:
Symfony as the application framework
PHP 8.1 for performance and long-term support
MySQL for database management
SwiftMailer for integrated communication
AWS as a robust and secure hosting solution
This shift ensured that the system was ready for future development and could scale efficiently.
2. Redesigned, User-Centric Interface
Our graphic designer worked closely with the ESTIM team to redesign the user interface from scratch. The result was a clean, modern, and responsive design that prioritizes ease of use and clear navigation.
From dashboard views to request tracking and input forms, every element was evaluated and adjusted for a streamlined user experience—making the platform not just functional, but pleasant to use.
3. Role-Based Access and Permission Management
To support the needs of both internal staff and external stakeholders, we introduced a role-based access system. Each user now sees only what’s relevant to their responsibilities—ensuring clarity, security, and improved collaboration across user types.
Whether it’s a manager, a valuator, or an external partner, the system adapts to the context of each role.
4. Transparent Tracking and Request Management
One of the standout features of the new system is enhanced tracking of valuation orders. Users can now follow the entire lifecycle of a property valuation request—from creation to resolution—via a clearly visualized timeline and status updates.
This transparency improved accountability, shortened response times, and allowed for more informed decision-making at each stage of the process.
World-class technologies
Results & Business Value
Fully upgraded backend and frontend system
Modern and intuitive UI tailored to diverse user roles
Improved security through role-based access
Increased operational efficiency and workflow transparency
Future-proof foundation ready for further expansion
Positive user feedback from internal teams and external collaborators
With the refactored system in place, ESTIM CONSULTING can now confidently scale its valuation services and deliver a higher standard of service to its clients and partners.
Lessons Learned
Investing in UI/UX pays off with improved adoption and satisfaction
Modern frameworks and cloud infrastructure eliminate long-standing performance bottlenecks
Custom-built software remains viable—if kept up to date and user-focused
Collaboration across design and tech delivers meaningful results faster
Opportunities for Future Development
Add performance analytics and reporting dashboards
Enable integrations with external systems used by partners
Implement real-time notifications and reminders
Introduce mobile responsiveness or a lightweight mobile app
Expand with document automation and digital signature support